Betbox Privacy Policy – Our Commitment to Protecting Your Personal Data

1What Information We Collect

Betbox collects the following types of information to deliver its services. Each piece of data has a specific purpose — nothing is collected unnecessarily.

You can get started at registration with just your mobile number and password. Additional information for KYC verification is requested later and is only required before your first large withdrawal.

2How Your Data Is Used

Collected data is used only for specific, legitimate purposes. Betbox never uses your information for anything unrelated to the service.

• Account Management: To handle registration, login, password recovery, and account security.
• Payment Processing: To ensure deposits and withdrawals are completed accurately, and to track and record transactions.
• Security & Fraud Prevention: To detect unauthorized access, monitor suspicious transactions, and identify multiple accounts.
• Service Improvement: We analyze which games are used most and where issues arise to continuously improve the platform.
• Responsible Gaming: Users are alerted when unusual betting patterns are detected that may indicate a problem.
• Legal Obligation: To comply with regulatory requirements and for audit purposes.
• Contact: For sending important updates, security alerts, and support communications.

3Data Sharing & Third-Party Policy

Betbox never sells your data. However, in limited circumstances, information may be shared with trusted third parties:

• Payment Processor: Minimal information is shared with bKash, Nagad, and Rocket solely to process transactions. This data is used exclusively for payment purposes.
• Game Provider: Gameplay data is shared with providers such as Evolution and Pragmatic Play. This is necessary for the games to function properly.
• KYC Verification Provider: Approved third-party providers may be used for identity verification. All such providers are GDPR-compliant.
• Legal Authorities: We may be required to share information with law enforcement agencies in response to a court order or lawful investigation.

Outside of the cases listed above, your personal data will not be shared with any third party under any circumstances. Selling data to advertisers or data brokers is entirely against Betbox's policy.

4Data Security Measures

To protect your data, Betbox applies multiple layers of security:

• Transport Layer Security (TLS): All data exchanged between your browser/app and our servers is encrypted.
• Database Encryption: All stored data is protected with 256-bit AES encryption — unreadable even if compromised.
• Two-Factor Authentication (2FA): OTP verification is mandatory for sensitive account actions.
• Access Controls: Only authorized personnel can access specific data. All access is logged.
• Firewall & Intrusion Detection: Unauthorized access attempts from external sources are automatically detected and blocked.
• Penetration Testing: External security experts audit our systems at least twice a year.
• Data Backup: Regular backups are stored on secure, geographically separate servers.

5Cookies & Tracking Technologies

The Betbox website and app use cookies — small text files stored on your device that help improve your experience on the site.

You can disable optional cookies through your browser settings or the app's privacy settings. Some features may be limited as a result. Betbox does not use third-party advertising tracking cookies.

6Your Data Rights

Every Betbox user has the following rights over their personal data:

To exercise these rights support@betbox.lifeEmail us at the address provided. We will respond within 30 days of your request. Please note that certain data may not be fully erasable due to legal obligations.

7Data Retention Period

Betbox does not retain data any longer than necessary. General guidelines are as follows:

• Data for active accounts is retained for as long as the account remains open.
• Upon account closure, personally identifiable information is generally deleted after 3 years, unless a longer retention period is required by law.
• Financial transaction records must be retained for a minimum of 5 years in accordance with regulatory requirements.
• Technical logs (such as server logs) are retained for a maximum of 12 months.
• Game history and betting records are retained for as long as the account remains active.

8Protection of Minors' Data

Betbox strictly does not provide services to anyone under the age of 18. We do not knowingly collect or process personal data from minors.

• Date of birth is verified at registration. Users under 18 are not permitted to register.
• Age is verified during KYC. If a user is found to be a minor, the account is closed and any deposited balance is refunded.
• If we have inadvertently collected information about a minor and a guardian notifies us, we will delete that information immediately.

9Privacy-Related Contact

For any questions, complaints, or data requests related to our Privacy Policy, please contact our dedicated privacy team directly:

• Email: support@betbox.life (Subject: Privacy Request)
• Live Chat: Chat with us directly using the chat button at the bottom right of the platform.
• Response Time: Standard requests are handled within 7 business days; urgent security matters are addressed within 24 hours.